Refund Policy

At Cedars Trading & Contracting, every project is built to order. From custom fit-outs and joinery to bespoke furniture, our work begins the moment a design is approved and materials are sourced — which means our refund terms are written for made-to-measure work, not off-the-shelf goods. This page explains how we handle deposits, cancellations, warranty claims, and refunds across our residential and hospitality projects in Qatar.

Last updated: May 2026.

1. Who This Policy Applies To

This refund policy applies to all clients of Cedars Trading & Contracting, including both residential projects across Qatar — The Pearl, Lusail, West Bay, Al Sadd, Al Waab, Al Rayyan, Al Khor — and hospitality or commercial fit-outs. Where a signed project contract sets out specific terms that differ from this page, the contract takes precedence.

2. Deposits and Project Payments

Cedars requires a 100% project deposit before work begins. The deposit secures your slot on our production schedule, locks in material pricing, and covers the design, sampling, and procurement stages of your project.

Refund of Deposits

Your deposit is partially refundable provided that production has not yet started. Once materials have been cut, joinery has been fabricated, or upholstery work has begun, the deposit is no longer refundable. Any portion already spent on procured materials, design hours, or third-party services will be deducted from the refundable amount.

3. Cancellations

Because our work is made to order, cancellation terms depend on the stage your project has reached when you notify us in writing.

All cancellation requests must be sent in writing to info@cedars.qa or via WhatsApp on +974 6699 4090. The cancellation is logged from the date we acknowledge receipt, not the date you send it.

4. Damaged or Defective Items

Cedars stands behind the quality of every piece we deliver. If something arrives damaged or you spot a defect after installation, contact us as soon as possible so we can assess it and put it right.

Damage in Transit

Where a piece arrives damaged during delivery, we handle each case individually. Depending on the damage and where it occurred in the process, the resolution may be a repair on site, a replacement, or — in cases where neither is practical — a refund for the affected item. We will walk you through the options and agree on next steps in writing.

Reporting Window

Visible damage or installation defects must be reported within 24 hours of delivery or installation. Hidden defects — issues that only become apparent through normal use — should be reported as soon as you notice them, and in any case within the workmanship warranty period set out below.

5. Workmanship Warranty

Every Cedars project carries a 12-month workmanship warranty from the date of installation. The warranty covers:

• Workmanship across joinery, carpentry, upholstery, and installation
• Materials supplied by Cedars — hardwood, veneers, fabrics, stone, leather
• Hardware — hinges, drawer runners, handles, locks, lifting mechanisms
• Finishes — lacquers, stains, paints, and protective coatings

If a covered defect appears within the warranty period, we will repair or replace the affected component at no cost to you. The default remedy is repair where possible, replacement where not.

6. What This Policy Does Not Cover

The following are not eligible for refund or warranty coverage:

• Misuse, neglect, or accidental damage caused after installation — including impact, water exposure beyond normal use, or unsuitable cleaning products
• Any repairs, alterations, or modifications carried out by third parties without our written approval
• Natural variations in wood grain, stone veining, leather markings, or fabric texture — these are inherent characteristics of natural materials and not defects

7. How to Make a Claim

To raise a refund request or warranty claim, contact us through either of the following channels:

• Email: info@cedars.qa
• WhatsApp: +974 6699 4090

What to Include

To process your request quickly, please provide:

• Your original invoice or project reference number
• Clear photographs of the issue, showing both the affected area and the piece as a whole
• A brief description of when the issue appeared and how it occurred, where known

Our Response Times

We acknowledge every claim within 3 business days of receipt. From there, we aim to resolve the claim — whether through repair, replacement, or refund decision — within a further 3 business days. Where a site visit, fabrication, or third-party assessment is required, resolution may take longer, and we will keep you informed throughout.

8. Refund Processing

Approved refunds are paid by bank transfer to the account from which the original payment was made, unless agreed otherwise in writing. Refunds are processed within 15 business days of approval. Bank processing times on the receiving end are outside our control and may add a few days to when funds appear in your account.

9. Hospitality and Commercial Projects

This policy applies to both residential and hospitality or commercial clients. Where a hospitality project — such as those we have delivered for The St. Regis Doha, Waldorf Astoria Alar Grand Villas, The Chedi Hotel Doha, La Cigale Hotel, or Marriott NEOM Sindalah Island — is governed by a separate signed contract, the contract terms take precedence over this page where there is any conflict.

10. Changes to This Policy

Cedars Trading & Contracting may update this refund policy from time to time to reflect changes in our operations or in Qatari law. The version in force at the time your project contract is signed is the version that applies to your project. The latest version is always published on cedars.qa.

Contact Us

Questions about this policy, or about a specific project? Get in touch:

• Phone / WhatsApp: +974 6699 4090
• Email: info@cedars.qa
• Website: cedars.qa

Complimentary initial consultations are available within Qatar. We reply within one business day.