Privacy Policy

Effective Date: [1 January 2026]

Last Updated: [12 May 2026]

Important note for the client: This privacy policy is provided as a clear, accessible template tailored to Cedars Trading & Contracting’s website and business activities. It is written in plain English to comply with general best practices and privacy expectations under Qatar’s Personal Data Privacy Protection Law (PDPPL, Law No. 13 of 2016) and is broadly aligned with international standards (GDPR, CCPA). It is NOT a substitute for legal advice — please have a qualified Qatar-licensed lawyer review and approve this document before publishing it on the website.

Cedars Trading & Contracting (“Cedars,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and what choices you have.

This policy applies to all visitors, users, and customers of our website at cedars.qa (the “Site”) and to anyone who contacts us by phone, email, WhatsApp, or in person about our products and services.

By using our Site or providing us with your information, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use the Site or share information with us.

1. Who We Are

Cedars Trading & Contracting is a Doha-based interiors, furniture, and joinery studio operating under the laws of the State of Qatar. For the purposes of this policy, we are the “data controller” of any personal information you provide to us.

Company Name: Cedars Trading & Contracting

Address: Doha, Qatar – visits by appointment

Phone: +974 6699 4090

Email: info@cedars.qa

Website: https://cedars.qa

2. What Information We Collect

We collect different types of information depending on how you interact with us. Below is a summary of what we may collect, and when.

2.1 Information You Provide Directly

When you contact us, request a quotation, place an order, or otherwise interact with our business, we may collect:

  • Full name
  • Email address
  • Phone number (including WhatsApp)
  • Postal address and project location
  • Project brief, requirements, and any specifications you share
  • Floor plans, photographs, drawings, or reference materials you upload
  • Payment and billing information (collected only when an order is placed)
  • Any other information you choose to share with us in correspondence

2.2 Information Collected Automatically

When you visit cedars.qa, our servers and analytics tools automatically collect certain technical information. This typically includes:

  • IP address and approximate location (city/country level)
  • Browser type and version
  • Operating system and device type
  • Pages visited, time spent on pages, and links clicked
  • Referring website and search terms used to find us
  • Date and time of visit

We use cookies and similar technologies to collect this information. See Section 7 for full details on cookies.

2.3 Information from Third Parties

We may receive information about you from third parties, including:

  • Social media platforms (when you interact with us via Instagram, Facebook, LinkedIn, TikTok etc.)
  • Referrals from existing clients, designers, architects, or contractors
  • Analytics providers (such as Google Analytics)
  • Payment processors and banks (limited to transaction confirmation)

3. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

  • Responding to your enquiries, quotation requests, and project briefs
  • Scheduling consultations, site visits, and meetings
  • Preparing detailed quotations, design proposals, and shop drawings
  • Manufacturing, delivering, and installing products and services you have ordered
  • Processing payments and issuing invoices
  • Providing aftercare, warranty service, and ongoing client support
  • Sending project updates, programme schedules, and related communication
  • Sending occasional marketing communication where you have opted in (newsletters, new project announcements, special offers)
  • Improving our website, services, and customer experience
  • Complying with legal, tax, and regulatory obligations in Qatar
  • Detecting and preventing fraud, abuse, or unauthorised access

We do not use your personal information for purposes that are unrelated to those listed above without first asking your permission.

4. Legal Basis for Processing

We process your personal information on one or more of the following legal grounds:

  • Performance of a contract — when we need your information to deliver a service or product you have ordered.
  • Legitimate interests — to operate our business effectively, respond to enquiries, and improve our services, provided this does not override your rights.
  • Consent — for marketing communications and certain cookies, where you have given your explicit permission.
  • Legal obligation — to comply with applicable laws, court orders, or regulatory requirements in Qatar.

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We share information only in the following limited circumstances:

5.1 Service Providers and Partners

We share information with trusted third parties who help us operate our business, including:

  • Web hosting and IT infrastructure providers
  • Email and communication platforms
  • Payment processors and banks
  • Logistics and delivery partners
  • Analytics providers (Google Analytics and similar)
  • Marketing and advertising platforms (Meta, Google Ads, where applicable)
  • Professional advisors (legal, accounting, insurance)

All service providers are required to keep your information confidential and to use it only for the purposes for which we share it.

5.2 Legal Requirements

We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

5.3 Business Transfers

If Cedars is involved in a merger, acquisition, or sale of all or part of its assets, your information may be transferred to the relevant party. We will notify you before your information becomes subject to a different privacy policy.

6. How We Protect Your Information

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it, including:

  • SSL encryption on our website (https://) for data transmitted between your browser and our servers
  • Secure server hosting with reputable providers
  • Restricted access to personal information on a need-to-know basis
  • Regular software updates and security patches
  • Staff training on data protection and confidentiality
  • Secure storage of physical documents and digital files

However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience, analyse site traffic, and personalise content. A cookie is a small text file stored on your device when you visit a website.

7.1 Types of Cookies We Use

  • Essential cookies — required for the website to function properly (such as cart, login, and security features).
  • Analytics cookies — help us understand how visitors use the site (Google Analytics, etc.).
  • Functionality cookies — remember your preferences (language, currency).
  • Marketing cookies — used to deliver relevant advertising on this and other websites (where applicable).

7.2 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a cookie is being set. Please note that disabling certain cookies may affect website functionality.

Where required, we display a cookie consent banner the first time you visit our site, allowing you to accept or decline non-essential cookies.

8. How Long We Keep Your Information

We keep your personal information only as long as necessary for the purposes set out in this policy, or as required by law. Specifically:

  • Enquiries that do not lead to a project — typically retained for up to 24 months.
  • Active client records — retained for the duration of the project plus the warranty period.
  • Completed project records — retained for at least 7 years to meet tax, accounting, and regulatory requirements in Qatar.
  • Marketing subscribers — retained until you unsubscribe.
  • Website analytics data — typically retained for 26 months by Google Analytics.

When we no longer need your information, we securely delete or anonymise it.

9. Your Rights and Choices

Subject to applicable law, you have the following rights regarding your personal information:

  • Right to access — request a copy of the personal information we hold about you.
  • Right to correction — ask us to correct inaccurate or incomplete information.
  • Right to deletion — ask us to delete your information, subject to our legal and operational obligations.
  • Right to object — object to certain types of processing, including direct marketing.
  • Right to withdraw consent — where processing is based on consent, withdraw it at any time.
  • Right to data portability — receive your information in a structured, commonly used format.
  • Right to lodge a complaint — with the relevant data protection authority in Qatar.

To exercise any of these rights, please contact us using the details in Section 12. We will respond within 30 days, or sooner where required by law.

10. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under the age of 18. If you believe a child has provided us with personal information, please contact us so we can delete it.

11. International Data Transfers

Cedars is based in Qatar, but some of our service providers (such as web hosting, analytics, and email platforms) may be located outside Qatar. When we transfer information internationally, we take steps to ensure appropriate safeguards are in place to protect your data, in line with applicable laws.

12. Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Cedars Trading & Contracting

Email: info@cedars.qa

Phone / WhatsApp: +974 6699 4090

Address: Doha, Qatar – visits by appointment

We aim to respond to all privacy enquiries within 5 business days.

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. When we make material changes, we will update the “Last Updated” date at the top of this page and, where appropriate, notify you by email or a prominent notice on the website.

We encourage you to review this policy periodically to stay informed about how we protect your information.

14. Governing Law

This Privacy Policy is governed by the laws of the State of Qatar. Any disputes arising in connection with this policy will be subject to the exclusive jurisdiction of the courts of Qatar.